Answers in seconds, on every channel.
An AI chatbot trained on your business.
It answers questions from your own content, qualifies leads and hands over to a person when it should — on your website, WhatsApp and Instagram.
Optimml assistant
AI assistant · demoHi! I'm Optimml's assistant. I answer from this website's content. What would you like to know?
It's 2:14am. Who answers?
Your website gets visitors while your team sleeps. Here's what happens when an AI assistant is on shift.
02:14
A question
A visitor in another time zone asks whether you ship to Canada and what it costs.
02:14
An answer
The assistant answers from your shipping policy, with the source, in seconds.
02:16
A lead
It asks two qualifying questions and, with consent, captures their email.
02:17
A booking
They book a call for your morning. It lands in your calendar and CRM.
09:00
A handover
Your team starts the day with the full conversation, not a cold lead.
What's included
Everything we do on AI Chatbot, in plain terms. No hidden extras.
- Trained on your docs
- Website, help articles, price lists and policies.
- Every channel
- Website widget, WhatsApp via Connect and Instagram DMs.
- Human handoff
- Clear rules for when a person takes over.
- Lead capture
- Qualifying questions and CRM sync.
- Analytics
- What people ask, what it answered, where it struggled.
Data & safety
Your assistant should only say what you'd say.
Grounded answers
Replies come from your approved content, with sources.
- No made-up prices
- Says “I don't know” when it doesn't
Why Optimml for AI Chatbot
Answers from your content
Grounded in your own pages and documents. It says “I don't know” rather than guess.
Every channel
Website, WhatsApp through Optimml Connect, and Instagram DMs.
Human handover
Clear rules for when a person takes over.
A good fit if you're…
- Sites with repeat questionsPricing, shipping, booking, availability.
- Global businessesVisitors arrive in every time zone.
- Small sales teamsQualify leads before a person spends time.
Probably not for you if…
Every enquiry needs a specialist's judgement. A human-first inbox will serve you better.
How we work, week by week.
01
1 week
Discover
We map the task, the data it needs and where a human must stay in the loop.
02
2–3 weeks
Prototype
A working version on your real content, tested by your team, not a slide deck.
03
4 weeks
Pilot
Live with a slice of traffic, guardrails on, every conversation reviewed.
04
Ongoing
Scale
Roll out to every channel, monitor quality weekly and keep improving.
Packages
Production
Customquote in USD
- Every channel you need
- CRM and tool integrations
- Monitoring and guardrails
- Monthly improvement cycle
Enterprise
Customsecurity review included
- Private deployment options
- SSO and audit logs
- DPA and custom terms
Questions, answered
Something else? Ask us directly — a person replies within one working day.
Will it make things up?
It's set up to answer only from your approved content and to say when it doesn't know. We test it against your real questions before launch.
Is it labelled as AI?
Yes. Every chat is clearly labelled as an AI assistant.
How long to launch?
A pilot on your website usually takes two to three weeks.
Start with a free audit.
We'll review your AI Chatbot set-up and send three things to fix first — whether or not you hire us.